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Mamnoon urges federal ombudsman to address people’s grievances

Mamnoon urges federal ombudsman to address people’s grievances

ISLAMABAD: President Mamnoon Hussain emphasised on Monday the role of federal ombudsman, saying the institution could serve as an alternative justice system to address people’s complaints.

Mr Hussain said this during a meeting with the federal ombudsman, Salman Faruqui, who presented his organisation’s annual report 2014 to the president.

Mr Hussain said the ombudsman should provide alternative legal facilities for addressing people’s problems at the district level. He issued directives for formulating an effective strategy in consultation with the ministries and departments concerned.

“The president said the office of FO should continue enhancing its efforts for providing expeditious relief to the common man and for serving the cause of humanity,” a president’s spokesperson told journalists after the meeting. It is believed the burden of cases on regular courts will reduce if citizens are provided relief at the district and union council levels.

The president appreciated the policy made by the ombudsman for resolving problems related to excessive utility bills.

He was apprised that the office of the ombudsman was facing difficulties in discharge of its duties at the grass root level because it does not have offices at the UC level.

“If offices of federal ombudsman are established at the union council level, irregularities by government departments would be exposed then and there,” a senior official at the presidency said.

Mr Faruqi said that according to his plan the ombudsman’s offices would be set up first in the districts and then in union councils.

Published in Dawn, April 14th, 2015

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