How to Return Accidental Purchases in Fortnite

• Make sure you’re eligible for a refund. Per the recent FTC ruling, certain customers are entitled to a refund for accidental or unwanted purchases.
• To get a refund for any of the purchases mentioned in the FTC’s ruling, wait for updates from the FTC. They’ll post to their website and send out email notices.
• To get a standard refund, open Fortnite on your device and go to Settings. From there, go to “Support & Refunds.”
• Request a refund by clicking on the item you wish to return and clicking “Use Return Ticket.”

Who is eligible for a refund?

Parents of children who made unauthorized purchases Per a recent FTC ruling against Epic Games (the company that makes Fortnite), parents of children who made in-game purchases without their parents’ knowledge or permission may be entitled to a refund. Any parent whose child made an authorized purchase between January 2017 and November 2018 may be able to request a refund.

Fortnite players who were charged V-Bucks for unwanted items Many players have been charged in-game currency (V-Bucks) for items they unknowingly or unwillingly bought while playing the game, including cosmetics, llamas, or battle passes. Players who made unwanted purchases between January 2017 and November 2022 are eligible.

Players whose accounts were locked after disputing charges A number of Fortnite players who disputed unauthorized purchases with their credit card companies found their accounts subsequently locked. Players who experienced this between January 2017 and September 2022 may be owed a refund.

How to Get a Refund after the FTC Ruling

Wait for updates from the FTC. Users who believe they are eligible for a refund for the above reasons don’t need to do anything at this point except check the FTC’s website for updates. The FTC will also send out email notices to customers who paid for in-game purchases.

Standard Refund Process

Open Fortnite on your device and log into your account. While the recent FTC ruling may reflect changes to the refund process and who is eligible, Epic Games’ standard refund policy is still in place. You can request a refund for unwanted purchases using any device you play Fortnite on. Make sure to log into the account where you made the purchase. If you need help, consider asking your parent or other trusted adult. Note that only certain items are eligible for refunds. These include any Item Shop purchase made with V-Bucks. Items not eligible for refunds include: Level Up Quest Packs, Gifts, Real-money Purchases, Battle Passes, Battle Pass Tiers, Loot Llamas (Save the World), Event and Weekly Items (Save the World), and Fortnite Crew Subscriptions.

Access the Settings menu. Go to the main menu, in the upper left-hand corner of the screen. From there, click on the icon that looks like a gear to access Settings. When you click it, a drop-down menu will appear.

Hit “Support & Refunds” in the Settings menu. Alternatively, hit the Settings button (this is another Settings button within the Settings menu), then access the “Account & Privacy” page by hitting the silhouette icon, then click Return or Cancel Purchase.

Go to "Return or Cancel Purchase" to start your refund. This will bring up a list of everything you’ve bought in the game in the last 30 days. You can only return items purchased within the last month, meaning if you need a refund for an item purchased a few months or longer ago, you may be out of luck.

Hit "Use Return Ticket" to request a refund. Scroll down the list of in-game purchases until you find the item you wish to return. When you find it, click the button beside it that says “Use Return Ticket.” Every customer gets 3 Return Tickets to use every year. If you use up your Return Tickets, you’ll have to wait a year to be able to return items.

Hit "Yes" to confirm or "No" to discard your request. Once you hit “Use Return Ticket,” a dialog box will come up asking you to confirm your return. If you’re sure about requesting your refund, select "Yes." Choose “No” if you don’t wish to return your item or if you’ve clicked on the wrong item.

Check the Success Screen to make sure your refund went through. Note on the Success Screen how many V-Bucks were refunded. If your refund was successful, a Success Screen will pop up. The screen will note how many V-Bucks were returned to your account; make sure the right amount was refunded! If your refund isn't going through, or if you wish to speak to customer service about any other issues, contact Epic Games, the company that makes Fortnite.