A woman has accused Zomato of negligence after a harrowing experience involving a critically injured food delivery rider. The woman, who witnessed the accident in Delhi, claims that the company’s emergency helpline was of no use as the rider lay injured on the road. She further called zomato’s helpline a ‘joke’ and appealed to the company to recognise its riders as ‘workers’.
“Any emergency helpline for Zomato riders is a joke. There is no mechanism,” wrote the woman who goes by Anjali on X (formerly Twitter).
Read| ‘I Earn Around Rs 50,000 Monthly’: YouTuber Interviews Food Delivery Workers to Mixed Reviews
In the next few lines, she detailed the entire incident. The woman was walking towards Delhi’s Chanakyapuri area when she came across an injured Zomato rider who was hit by two cars back to back. “The rider’s arm was badly injured & when I tried to call the emergency helpline via the rider’s phone, no one answered. Thrice,” she added.
She further shared that as soon as the rider gained consciousness, he started sobbing, adding, “The other two riders who had stopped by tried to contact the emergency helpline via their phones & surprise, surprise, no one responded again.”
After the food delivery company’s emergency helpline went unanswered, the woman called the PCR who took the rider to RML.
All this while, the rider was getting messages from customers. Soon, the Zomato service centre started calling the rider seeking an explanation for the delay. “I explained to them the situation but it just confirms the joke that riders are for Zomato,” the woman further wrote.
“They brag about giving CPR training to their riders but when their riders are left injured in the middle of the road or face any problems, there is absolutely no support mechanism. Instead of training them & boasting about it, Give them proper healthcare and compensation. They aren’t software. They are the reason you earn obnoxiously high profits,” the woman added.
“Recognise them as workers, give them workers’ rights and stop with the ‘partner’ bullshit already!” she stressed.
Also Read| Watch: Zomato Agent’s Moving Gesture Towards Swiggy Delivery Man Deserves Respect
The woman, before sharing this thread, sought help online for the injured rider. She posted, “I’m in the middle of a road where two cars have hit one of your riders and he’s lying in a critical condition but Zomato helpline is of no help as no one answers. Please connect soon. This rider needs immediate attention.”
A few hours later, Zomato replied to the woman’s post on X seeking details about the rider. The company wrote, “Hi Anjali, we’re deeply concerned about the situation you’ve described. To assist him effectively and reach out to the delivery partner for further help, could you please provide additional details such as the delivery partner’s name, bike number plate, or contact number via private message? This will help us coordinate immediate assistance and address the situation properly. The safety and well-being of our delivery partners are our top priorities. We understand the urgency and are committed to resolving this as quickly as possible.”
Comments
0 comment