'It's Great To See Genuine Care': Blinkit Prioritises Order Placed By Customer In Hospital

No one likes the dull and lonely days of staying in the hospital. With really nothing much to do, patients often feel homesick and low, missing their family and friends. Taking note of one such patient, online grocery delivery platform Blinkit made a thoughtful gesture. The customer who was ordering from the hospital instantly caught the company’s attention and received warm wishes. In a long LinkedIn post, Prabhat Motwani shared his experience and said that such a small thing can lift anyone’s mood.

“Blinkit’s small gesture just made my day. While ordering from the hospital, I saw this msg on Blinkit UI: “We noticed your order is from a hospital. Sending you and your dear ones our warmest wishes."

“This is very a small thing they can ignore among thousands of customers, but this can lift someone’s mood who has been in hospital for the last few days. It’s great to see companies go beyond transactions and show genuine care for their customers," he wrote.

Prabhat also shared a screenshot of his Blinkit order along with the special message that he received.

In quick reactions, several LinkedIn users appreciated the company’s “unexpected kindness," while some even shared their own experiences.

A user wrote, “A couple of weeks back, I was hospitalised and had ordered some stuff from Blinkit in the hospital. Due to the hospital security, the delivery person wasn’t able to come to my room, but since we had spoken on call and he heard my voice, he knew I was in a bad condition. Finally, the delivery person was able to convince the security and made it to my room with one of the security. While leaving, he said some comforting words and made me teary. I always say it’s the little things in life, and this was one!"

Another commented, “I remember ordering from Swiggy when I was in hospital at the time of restaurants getting closed. The owner of the restaurant called me and asked me to wait as there were no delivery boys. Someone from his restaurant will deliver the order on his way home."

“Zomato/Blinkit have never failed us in such initiatives and are raising the bar each day. Appreciate such kind gestures and hoping to see more companies to follow and append," another one commented.