The best teams of technicians and service advisors from 33 countries applied their skills and expertise to a range of tests in the global championship for the 13th edition of the Audi International Twin Cup in Seville, Spain. Audi India claimed the first position in the “Technology" category in the International finals of the Audi Twin Cup 2017.
“The Audi Twin Cup is an initiative to recognize our dealer partners who continuously strive towards delivering exceptional customer service. It is a proud moment for us to have bagged the top spot in the Technology category of the world finals of the Audi International Twin Cup 2017. This clearly displays the level of service expertise and technical knowledge of the Audi India team when it comes to consistent customer focus," said Rahil Ansari, Head, Audi India.
65 teams from Audi Dealers from 33 countries had qualified in national competitions for the final contest held near Seville. During the two-day after-sales world championship, the participants were confronted with realistic service and workshop situations ranging from conducting a dialogue with customers at the service reception to diagnosing hidden defects and carrying out repairs according to manufacturer specifications and standards.
In the theoretical and practical tasks of this year’s international competition, the focus was on digitalization: the teams displayed their product knowledge and technical expertise in areas such as infotainment system and virtual cockpit for example.
“The world final was extremely fierce and competitive. It is not easy to compete amongst 33 different countries that are well versed with the technical knowledge and are highly efficient in their work. Overcoming these challenges, Audi India proved to be the best of the best and won the top slot in the Technology category. By delivering on a framework moderated by AUDI AG, the team has clearly validated that the Audi Service in India is at par with the level of service offered worldwide by Audi," added Ansari.
2017 marked the 13th time the practical finals were being held. This year’s participants once again demonstrated a premium service mindset and team spirit to offer the Audi customers a superior and consistent service experience worldwide.
In addition to the India winners, the team at second place from Audi Romania also performed impressively. The Technology category team from Japan took the third place.
In the Service Category, Team Finland took the top position, followed by team Australia at the second place and team Japan at the third place.
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