Phone & Mail
Call CNN Customer Service at 1 (404) 827-1500. This number connects you to CNN’s Atlanta, GA headquarters. Contact Customer Service for any issues with your CNN account, subscriptions, accessibility, or other complaints and issues. Also use this number to leave feedback or tips on a news story. Choose Option 1 after calling to speak to a real person. The Customer Service number for CNN’s Washington D.C. bureau is 202-898-7900.
Dial CNN’s corporate offices at 1 (404) 827-1700. Use this number to reach the business side of CNN at headquarters in Atlanta. Call for business and legal inquiries or any issue that doesn’t fall under Customer Service, feedback, or news tips. Alternatively, fax them at (404) 827-2600.
Mail letters to CNN and Turner Broadcasting System, Inc. in Atlanta, GA. Contact Customer Service, the corporate offices, or other departments by mailing CNN headquarters in Atlanta. State your feedback, news tip, or question clearly and leave a return address, your phone number, or your email address so a representative can get back to you easily. CNN and Turner Broadcasting are huge companies, and there’s a chance your letter won’t be seen. Call Customer Service for a faster response. Send mail to: Turner Broadcasting System, Inc.One CNN CenterAtlanta, GA, 30303
Send press inquiries to the PR reps on CNN’s press office webpage. If you’re a member of the media or need to reach the CNN press room, send letters to the attention of the manager, director, or publicist of a specific CNN program or ask to speak to them after dialing Customer Service or the corporate offices. CNN’s press office website no longer lists individual contact information for PR representatives. CNN’s PR employees manage the network’s reputation and brand. Contact them to give feedback about CNN’s image or make publicity suggestions. If you know a publicist is based in New York, contact them at CNN’s New York office by calling 212-275-7800. The press office website lists representatives for all American and global programming, as well as CNN en Español.
Submitting News Tips
Submit newsworthy tips that are timely, significant, and impactful. CNN is a large network with wide coverage, so alert them to leads or stories they haven’t reported on yet that are meaningful to a large number of people. Think like a journalist and consider whether your tip is valuable due to unusualness, humor, prominent figures or celebrities, or timeliness. Areas of interest could include: Conflict: physical altercations, protests, or clashes of ideologies or politics Human interest: stories that provoke an emotional response in the viewer Wide impact: stories that directly affect large portions of the viewing audience (like a large storm closing down major roads in a region of the country) Prominent figures: stories related to public figures, politicians, celebrities, monuments, or events that most people know and recognize Timeliness: something that’s relevant to an ongoing story or current events Proximity: tips with a local tie-in (CNN covers the whole world, but a European bureau might take higher interest in a European story, for example) Humor: a story viewers will find funny (not all news has to be dire!)
Report tips by phone to the Customer Service number at 404-827-1500. Follow the menu options to speak to a real person or to leave a message about your tip. Keep it short and sweet—leave your name, your tip or idea, and a way for a representative to contact you for more information. Your message might say: “Hello, my name is Sally Jones. I think you should report on the environmental impact of a new factory in my hometown of Smithshire, NY. It’s having a negative effect on the water quality, but people are not aware of this. Call me back at 555-555-5555 for more information. Thank you!”
Tweet @TeamCNN to send a tip via social media. Tag @TeamCNN in your tweet or send them a direct message about your news idea. Include any links, pictures or videos that may generate interest, and tag any relevant organizations or individuals related to the story. @TeamCNN represents Viewer Services and is the account most likely to respond to you. Your tweet might say: “Hey @TeamCNN Please report on the water pollution problem in Smithshire, NY! People are getting sick!” Tweet to a specific bureau or program if you think they’ll be more interested in your tip (for example, tweet @TeamHLN to reach Headline News directly). Also try sending messages or leaving comments on CNN’s Instagram, Facebook, or YouTube accounts.
Email tips to [email protected]. State what topic your tip concerns in the subject line and include as much information in the body of the email as possible. Include the specific who, what, when, and where so the CNN team can correctly evaluate whether the story is newsworthy or not. Attach any relevant photos, video clips, audio clips, or other media to the email. Include your preferred method of communication if you don’t want CNN representatives replying to your email address.
Submit an I-Report through the online submission form. An I-Report is a photo, video, audio file, or written text that describes a news story from your perspective. Navigate to the submission page and fill in the fields asking for your contact information, story details, and media uploads. If you’re away from your computer, email your media files to [email protected] from your phone or mobile device. If you’re emailing, include the topic of the story in the subject and as much detail in the body of the email as possible. Videos from Samsung D415 and Samsung E315 phones are incompatible with the CNN Exchange platform and can’t be uploaded. I-Reports are uploaded straight to CNN through the CNN Exchange portal for evaluation.
Send a message or make a call through WhatsApp or Signal. Call or text (646) 397-6705 to leave your tip on either app. WhatsApp saves a significant amount of data related to your communications, while Signal allows you to send “self-destructing” messages and media files if privacy or anonymity is a concern. WhatsApp and Signal are both free, private calling and messaging platforms.
Send a letter to CNN Investigates in New York City. Type up your tip or story and print it for legibility. Include your contact information inside the letter (don’t leave a return address on the envelope). Drop the letter into a sidewalk USPS mailbox rather than sending it from your home, workplace, or a post office. Address your letter to:Tips℅ CNN Investigates30 Hudson Yards, Fl 21New York, NY 10001United States of America
Send a message through the SecureDrop submission system. Download the Tor browser, then launch it and wait for it to connect. Copy and paste http://cnn.securedrop.tor.onion directly into the Tor browser, then follow the instructions to submit your story. Use the unique codename assigned to you after your first submission to sign back in, check for responses, and upload more materials. SecureDrop uses the Tor network to obscure your IP address. It doesn’t track or log any metadata about your communications.
Online
Fill out CNN’s online feedback form to share ideas or concerns. Select the topic of your feedback from the first drop-down menu on the form, then fill in the remaining fields including your name, email address, and the comment box. Use this form to share ideas about what you want to see covered, make complaints about programming, call out errors, or make other comments to the network. Indicate a specific show or program in the comment box if applicable. The feedback forms from most programs and bureaus take you to the same form. Some programs, like Headline News, do have their own unique feedback form. The online feedback form is CNN’s preferred method of communication with viewers and the most likely to get you a quick response.
Email CNN at [email protected] or [email protected]. Send general comments, feedback, complaints, or questions to either email address to reach Customer Service or have your message routed to the proper employee. Save both addresses so CNN’s reply doesn’t go to your spam folder.
Contact CNN programs and personalities through their social media. Most CNN shows and anchors have their own accounts on Facebook or Twitter. Search Facebook or Twitter for the specific show or anchor you want to contact, then leave a post on their page, tweet at them, or send them a direct message. Navigate to an anchor’s bio on CNN’s website and click the icons in the upper left corner of their profile to go to their Facebook or Twitter accounts. If you wanted to contact Nancy Grace, for example, reach out to her on her Twitter account or send a message to her Facebook page. To reach out to the Anderson Cooper 360 program (not Anderson himself), try the show’s Facebook page or Twitter account, for example.
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