Airtel gained the highest number of subscribers in 2020, owing to better quality network, a report from OpenSignal has said. The report shows that Airtel gained new subscribers by the end of 2020 but Vi lost subscribers during the calendar year. The report also says that among all the telecom providers in India, Airtel gained the highest proportion of users throughout the year. Vi, on the other hand has been steadily losing subscribers from the beginning of last year.
The report from OpenSignal analyses mobile experience of smartphone users who changed their network service provider in 2020 and noted that Airtel steadily gained subscribers while Vi steadily lost users. The leavers were found to have a worse mobile experience before they switched subscribers. The data shows that Airtel steadily added subscribers till the end of 2020, gaining the highest proportion of users last year. Vi, on the other hand, was steadily losing subscribers due to churn throughout the year. Churn is when subscribers unsubscribe from a service.
The report from OpenSignal comes in line with a TRAI report that says that Airtel added 4.05 million new wireless subscribers in December 2020, taking its total wireless subscription base to 338.7 million as of December 31, 2020. This is still lower than Reliance Jio’s wireless subscriber base.
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