How to Cancel AT&T Wireless

• Be sure you have your wireless account number and/or phone number(s) handy.
• Call 800-331-0500, choose your language, and say "cancel service" when prompted. Say your account or phone number and follow the prompts.
• Know that if you are still under contract with AT&T, you'll need to pay an early termination fee. If you're paying in installments, the unpaid balance will be due immediately in full.

Locate your AT&T Wireless account number. If you don't have your account number, make sure you know the phone number for at least one of the devices on your account.

Review your AT&T service agreement. If you cancel service while you're under a service commitment, an early termination fee (ETF) will apply, or if you're paying an installment agreement, the entire unpaid balance of the agreement will be due immediately. The amount of the fee and/or cost of your device is set by your agreement with AT&T Wireless. The ETF and/or installment agreement balance will have reduced with each month you made a payment on your contract. If you cancel within 14 days of starting service and return your device in "like-new" condition, no ETF will apply and you will not be obligated under an installment agreement.

Call 800-331-0500 from any phone. If you're calling from an AT&T Wireless phone, you can simply dial 611. Alternatively, you can visit an AT&T Wireless store or kiosk.

Choose the language in which you'd like to proceed. English and Spanish are available on the electronic system.

Say "Cancel service" when prompted.

Say your AT&T Wireless account or phone number.

Follow the prompts to complete the cancellation process.