Once again, Air India is making headlines for all the wrong reasons. It happened after a United Nations diplomat slammed the airline for its extremely poor services. The official was travelling from New York to New Delhi and he wrote on his Twitter handle about how cockroaches were present in the aircraft and there were broken seats. As proof, he also shared images of cockroaches and broken seat handles. “As a UN diplomat, I’ve flown worldwide, but Air India 102 JFK to Delhi was my worst flight experience: broken seats, no entertainment/call buttons/reading lights, and cockroaches! Poison spray. Disregard for customer care! #airtravelnightmare #AirIndia #TataGroup,” read the caption of the images.
After the diplomat’s tweet, many came forward and expressed similar concerns. Here is the now-viral tweet:
As a UN diplomat, I've flown worldwide, but Air India 102 JFK to Delhi was my worst flight experience: broken seats, no entertainment/call buttons/reading lights, and cockroaches! Poison spray. Disregard for customer care! #airtravelnightmare #AirIndia #TataGroup pic.twitter.com/5UcBCzSaoZ— GPS (@Gurpreet13hee13) March 12, 2023
“I travelled by AIR INDIA AI 966 DXB – DEL on 18.03.23. NO ENTERTAINMENT, BAD FOOD, BROKEN SEATS & BROKEN OVERHEAD LUGGAGE & at last hard landing at DELHI AIRPORT. STOP FLYING ,” wrote a Twitter user. Another person wrote, “I have traveled from air India for more than a year now. AI 991 JED-DEL-JED. Experience is good environment is hygienic. But services and food should improve. for 5 hour long flight you should give at least some entertainment like media. Space is not enough also.”
Air India needs to wake up…… https://t.co/tsHaB1xOx9— Arvind Datta (@datta_arvind) March 20, 2023
All Air India international flights are broken it seems. Mine experience was bad as well while coming from Canada to India. I booked a return one so stuck with Air India.. https://t.co/U5UO1IvNvr— Ankur Garg (@ankur2728) March 20, 2023
I traveled the same flight a couple weeks ago and had a similar experience. No entertainment, everything was broken, the call lights were not working. No way to charge an american plug phone or iphone (usbC) my phone died and i couldn’t contact anyone. Food was awful. to top it https://t.co/Vd6FJLlWSG— m. a. l. ???? (@malistherealpal) March 20, 2023
The Tata Group has a systemic problem on its hands. The number of people complaining about Air India on Twitter cannot be resolved symptomatically; it needs strategic intervention and execution at 'The Flash' speed. https://t.co/OhEtDxai1t— Sachin Kalbag (@SachinKalbag) March 21, 2023
Meanwhile, earlier, a passenger complained about the lack of hygiene in the in-flight meal served. The traveller named Mahavir Jain shared a video on Twitter and said that he spotted an insect in his business class meal. Jain tagged Air India and wrote, “Insect in the meal served in business class.” The video showed the platter with a small insect crawling over the food. The clip has garnered a lot of attention on social media.
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