A viral video showing a heated exchange between an Air Canada flight attendant and a passenger led to a two-day delay for travellers on board. The incident occurred on Flight AC73 from Casablanca to Montreal, reportedly over a passenger’s request for a blanket. While the exact reason for the flight attendant’s outburst remains unclear, the video captures her yelling at the passenger, sparking a flurry of reactions on social media.
In the footage, we can see the enraged crew member addressing the passengers in both English and French. “You will behave or we will get off!” she remarked and went on to rant adding, “I’ll tell the captain right away. Yes or no?” As one of the passengers asked her to involve the captain, she sternly said, “I don’t want no bullying against my crew. OK? Everyone behave.”
Not stopping here, she continued to warn the passengers, asking them to behave and stay quiet. She even threatened to “remove” them from the aircraft. “Be quiet, fasten your seatbelts, or you will be removed,” the flight attendant shouted.
Stress levels are quite high in the sky these days : An Air Canada flight from Casablanca (CMN) to Montreal (YUL) was canceled due to the inappropriate behavior of a flight attendant on July 26, 2024.The Airbus A330-343 aircraft (C-GHLM) did the taxi aiming a departure while… pic.twitter.com/h3s4fbGF5A
— FL360aero (@fl360aero) July 27, 2024
Upon being shared, the video sparked a flurry of reactions online, with some users defending the crew whereas a section of people criticised her for the misconduct. One of the Internet users remarked, “Aircrew don’t randomly start to mistreat passengers.” “I’m sure there’s more to this story,” wondered an individual. A social media user added, “Air Canada are the WORST airline. Will never fly them across the Atlantic ever again.” A user remarked, “Her lack of professionalism is very telling. WTF is she, another DEI hire? Unhinged.”
The airline, in a statement to CTV News, confirmed that the flight was cancelled and departed with a new crew eventually. It added that the passengers would be compensated for both the delay and the flight attendant’s behaviour. A spokesperson of the airline was quoted by the media house as saying, “We are taking this incident very seriously. It is under review, and we will take appropriate action.”
“We apologize to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada,” he added.
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